The Public Roads and Transport Authority is committed to ensuring digital accessibility of itswebsite in accordance with the Act of 4 April 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Entities.

The accessibility declaration applies to the website https://dworzeclublin.pl.

• Website publication date: 1 January 2024
• Date of last significant update: 29 February 2024

Digital accessibility status

This website is fully compliant with the appendix to the Digital Accessibility Act of 4 April 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Entities.

Preparation of this accessibility declaration

• Date of preparing the declaration: 27 December 2023
• Date of the last review of the declaration: 28 March 2025

The declaration was drawn up on the basis of a self-assessment based on the Checklist for testing the accessibility of a digital website v. 2.2 (docx, 0.12 MB).

Keyboard shortcuts

• You can use standard browser keyboard shortcuts on the website.

Feedback and contact information

In case of problems with accessibility of the website, please contact us. The contact person is Monika Fisz, monika.fisz@zdtm.lublin.eu. Contact can also be made by calling the following telephone number 814 662 900. You can use the same contact information to submit requests for access to unavailable information and to lodge complaints about accessibility issues.

Handling accessibility requests and complaints

Everyone has the right to make a request that the website, mobile application or any element thereof be made accessible. You may also request that information be made available through alternative means, such as reading a digitally inaccessible document, describing the contents of the film without audio description, etc. Such request should include the data of the person submitting the request, an indication of which website or mobile application it concerns, and the method of contact.

If the person requesting information indicates a need for alternative means of access, they should also specify the preferred method of presenting the information. The public entity should fulfil the request immediately, no later than within 7 days from the submission date the request. If it is not possible to meet this deadline, the public entity shall immediately inform the person submitting the request when the request can be fulfilled, but this deadline cannot be longer than two months from the date of the request.

If digital accessibility cannot be ensured, the public entity may offer an alternative means of access to the information. If the public entity refuses to comply with a request to ensure accessibility or provide an alternative means of access to information, the requesting party may lodge a complaint regarding the digital accessibility of the website, mobile application, or an element of the website or the mobile application. Once the above procedure has been exhausted, a request may also be made to the Commissioner for Human Rights (Ombudsman).

The information available on the government website gov.pl may be helpful.

You can also inform the Commissioner for Human Rights and request intervention in your case.

Additional information

Architectural accessibility

The building at ul. Krochmalna 13j

Krochmalna 13j

20-401

Solutions adopted:

• the building is accessible through a single entrance from ul. Cukrownicza,
• in front of the entrance there are stairs without a wheelchair ramp,
• there are no loudspeakers of an audible guidance system for blind or visually impaired people,
• the entrance is not secured by security gates,
• there is no lift in the building,
• there are no induction loops in the building,
• there are two parking slots for people with disabilities in front of the building,
• it is not possible to use services of a sign interpreter on-site or online free of charge.

The building at ul. Krochmalna 13i

Krochmalna 13i

20-401

Solutions adopted:

• there are three entrances to the building; one from the front of the building, two from the side of the car park,
• the building has an entrance without stairs and without a wheelchair ramp,
• there are no loudspeakers of an audible guidance system for blind or visually impaired people,
• the entrance is not secured by security gates,
• there is no lift in the building,
• there are no induction loops in the building,
• there are two parking slots for people with disabilities in front of the building,
• it is not possible to use services of a sign interpreter on-site or online free of charge.

Lublin Bus Station building

Dworcowa 2

20-406

Solutions adopted:

• tactile paving,
• induction loop,
• ticket office counters lowered to 90 cm,
• lifts,
• descriptions in the Braille alphabet in lifts and at bus bays,
• kerbs lowered to level 0,
• baby changing room adapted for adults with disabilities.

The building at ul. Nałęczowska 14

Nałęczowska 14

20-701

Solutions adopted:

• Customer Service Centre and Ticket Sales Point 1 are located on the ground floor of the building without a control area. A three-step staircase and a wheelchair ramp lead to the entrance. From the corridor, there are direct entrances to the Customer Service Centre and Ticket Sales Point 1.
• the offices are located on the first floor of the building. The entrance through the control area – IDs are issued by the building security staff to allow access to the first floor and lifts. The access to the first floor is possible only by passenger lifts.
• the lifts and corridors are accessible to wheelchair users.
• there are no separate parking slots for people with disabilities who have enquiries for ZDiTM.